Description
uNexGenDesk – AI-Powered Helpdesk Ticket System
uNexGenDesk – AI-Powered Helpdesk Ticket System is a support ticket system (helpdesk) — one place for customer questions. Every request becomes a trackable ticket your team can reply to, assign, prioritise, and resolve.
Enterprise Helpdesk Built-In
- AI-Powered Support CopilotAI — Draft smarter replies, summarize long threads, auto-classify tickets, and detect sentiment — so agents resolve faster with higher-quality answers.
- Marketplace Purchase VerificationIntegrations — Connect Envato, Lemon Squeezy, Freemius, or Easy Digital Downloads. Sync products and sales, then require a valid purchase before a ticket is accepted.
- Live Chat & Help WidgetOmnichannel — Meet customers in real time with agent presence, knowledge search, topic chips, and offline capture — then convert any chat into a tracked ticket.
- Bot Agent & Visual FlowsAutomation — Answer common live-chat questions automatically with a visual flow builder — greet, collect details, escalate to a human, or end the conversation.
- Workflow Automation & SLAAutomation — Build rules for auto-assignment, smart routing, SLA policies, scheduled tasks, and signed webhooks — without writing code.
- Knowledge Base & AI SuggestionsSelf-Service — Publish FAQs customers can search, surface AI knowledge suggestions in the composer, and track helpfulness so content keeps improving.
- Omnichannel Ticket WorkspaceOmnichannel — Email piping, public replies, private notes, tags, custom fields, canned responses, and attachments — everything an agent needs on one screen.
- Team Notification ProvidersIntegrations — Push ticket events to Slack, Discord, Telegram, Microsoft Teams, and more — so agents see new work in the channels they already watch.
- Zapier & Automation PlatformsIntegrations — Send ticket, chat, and marketplace events to HubSpot, Trello, Jira, or Mailchimp with catch-hook URLs and ready-made templates — no custom code.
- Modern Customer PortalCustomer Experience — A branded portal with smart ticket submission, My products, draft saving, duplicate detection, knowledge suggestions, and dark mode.
- Executive Analytics DashboardAnalytics — Track response times, agent workload, team performance, category volume, and knowledge-base health from live operational metrics.
- Announcement CenterCommunication — Publish banners, modals, and toasts to customers or staff with templates, audience targeting, scheduling, delivery, and performance analytics.
- GDPR & Cookie ManagerPrivacy — Enable data export and deletion, retention policies, CCPA/ADA toggles, and a visual cookie banner with script categories, scanner, and consent logs.
- Localization & AI TranslationLocalization — Ship in 10+ languages with full RTL support, refine strings in the translation editor, and use AI translation to serve global customers faster.
- Enterprise Security & White-LabelSecurity — 2FA, passkeys, SSO identity providers, CAPTCHA, audit logs, and a visual theme customizer — brand and lock down the helpdesk without touching code.
