Description
Complaints Module for ZiscoERP
The Complaints Module for ZiscoERP is a robust and streamlined solution designed to help organizations efficiently manage, track, and resolve employee, customer, or internal complaints. This module centralizes the entire complaint-handling process — from submission to resolution — ensuring transparency, accountability, and timely follow-up.
Seamlessly integrated into the ZiscoERP ecosystem, the module allows employees or customers to easily file complaints through a user-friendly interface. Each complaint is automatically assigned a unique ID, making it easy to monitor status, assign handlers, and track resolution timelines.
With customizable complaint categories, priorities, and departments, organizations can categorize issues efficiently — whether related to HR, technical support, workplace grievances, product/service concerns, or compliance. Admins and managers can assign complaints to the appropriate team, set deadlines, and communicate directly through the built-in messaging system.
The module includes role-based access, meaning sensitive complaints can be restricted to authorized personnel only. Additionally, powerful reporting tools provide insights into recurring issues, response times, and departmental performance, helping leadership take corrective action and improve operational efficiency.
Key Features
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User-Friendly Complaint Submission
Employees and customers can easily file complaints via a clean interface. -
Unique Complaint ID Tracking
Automatically generates and tracks unique IDs for all complaint entries. -
Custom Categories & Priorities
Classify complaints by department, type, urgency, and more. -
Assign, Track & Resolve
Assign complaints to staff, monitor status, and ensure timely resolution. -
Internal Messaging System
Communicate and log updates directly within each complaint thread. -
Role-Based Access Control
Restrict visibility and access based on user roles. -
Insightful Reporting Dashboard
Analyze trends, identify recurring issues, and improve service quality.
