Description
DeskHive – Laravel Support Ticket & Knowledge Base System
DeskHive – Laravel Support Ticket & Knowledge Base System is a standalone, self-hosted help desk built with Laravel. Everything your support team needs in one application: ticket management, knowledge base, customer portal, agent portal, email-to-ticket pipeline, REST API, and more. No additional products or subscriptions required.
Key Features :
- Buy One Time & Get Free Updates Forever
- Free Installation – If you face any problem during installation, we will help you, and it’s FREE
- Support Tickets – Customers submit tickets with priorities (Low, Medium, High, Urgent), statuses, departments, categories, labels, and file attachments
- Knowledge Base – Self-service articles organized by categories with full-text search and helpful/not-helpful voting
- Customer Portal – Login, register, submit tickets, browse knowledge base, manage profile with social login (Google, Facebook, GitHub, LinkedIn, X, Envato)
- Agent Portal – Dedicated workspace with personal ticket queue, canned response shortcuts, real-time notifications, and performance metrics
- Email-to-Ticket Pipeline – Automatically create tickets from inbound emails via IMAP polling. Customer replies to the thread back to the original ticket
- REST API – Internal (admin) and external (agent) API with scope-based authentication for custom integrations
- Dark Mode – Full dark mode support across customer portal, agent portal, and auth pages
- 39 Languages – Built-in translations with preferred language setting per customer/agent
- Reply Reactions – Like/unlike individual ticket replies for instant feedback
- Custom Fields – Add text, textarea, select, checkbox, and radio fields to the ticket form
- Canned Responses – Pre-written reply templates with keyboard shortcuts for faster responses
- Envato Integration – Verify purchase codes before ticket submission for Envato marketplace sellers
- Email Notifications – Customizable email templates for new tickets, replies, status changes, and assignments
- Activity Logs – Full audit trail of all ticket events
- Dashboard Widgets – At-a-glance counts for open, today’s, and unassigned tickets
- Reporting & Analytics – Ticket volume trends, agent performance, and resolution metrics
- Theme Customization – Colors, typography, logos, and auth page backgrounds via Theme Options
- Agent Password Reset – Agents can reset forgotten passwords via email
- 100% Responsive – Works perfectly on desktop, tablet, and mobile
