Description
Helpdesk Platform – Plugin for Premium URL Shortener
A comprehensive, AI-powered helpdesk and support ticket management system designed for Helpdesk Platform – Plugin for Premium URL Shortener. Streamline customer support, improve response times, and deliver exceptional service with advanced features including AI-generated replies, real-time analytics, custom fields, and much more.
Key Features
AI-Powered Support
- OpenAI Integration: Generate professional, context-aware replies automatically
- Custom AI Models: Train and deploy your own OpenAI fine-tuned models
- Smart Content Generation: AI-assisted reply generation, text rewriting, and summarization
- Multiple AI Models: Support for GPT-4, GPT-3.5, and custom fine-tuned models
Advanced Analytics Dashboard
- Real-time Statistics: Track total, open, pending, resolved, and closed tickets
- Priority Breakdown: Monitor urgent, high, medium, and low priority tickets
- Trend Analysis: 30-day ticket creation trends with visual charts
- Response Time Metrics: Average response time and first response tracking
- Satisfaction Ratings: Customer satisfaction rate and average rating display
- Agent Performance: Track agent resolution rates and assigned tickets
- Export Functionality: Export dashboard data in JSON or CSV format
Comprehensive Ticket Management
- Ticket Statuses: Open, Pending, Resolved, and Closed
- Priority Levels: Urgent, High, Medium, and Low priority classification
- Ticket Categories: Organize tickets with customizable categories and colors
- Agent Assignment: Assign tickets to specific support agents
- Auto-Assignment: Automatic ticket assignment based on workload
- Bulk Operations: Perform actions on multiple tickets simultaneously
- Ticket Search & Filters: Advanced filtering by status, priority, category, and date
- Overdue Tracking: Automatic identification of tickets exceeding SLA
Complete Feature List
- Full support ticket lifecycle management
- Multi-status ticket workflow (Open, Pending, Resolved, Closed)
- Priority-based ticket classification (Urgent, High, Medium, Low)
- Category-based ticket organization
- Agent assignment and workload management
- Threaded conversation system
- File attachment support
- Customer rating and feedback system
- OpenAI GPT integration for reply generation
- Custom fine-tuned AI model support
- AI-powered text rewriting and improvement
- Automatic ticket summarization
- Real-time dashboard with key metrics
- Ticket status distribution charts
- 30-day trend analysis
- Response time tracking
- Customer satisfaction ratings
- Agent performance tracking
- Unlimited custom fields
- Unlimited ticket categories
- Saved reply templates
- Customizable email templates
- Responsive design (mobile, tablet, desktop)
