Description
Instagram Add-on for WaDesk
Instagram Add-on for WaDesk is a native, in-place add-on. There is no separate product to install and no separate login: once the platform admin configures a Meta App, any workspace can connect its Instagram account and start working from the same WaDesk screens it already uses for WhatsApp.
Who is it for?
- Creators & influencers — automate DMs, comment replies, and story interactions at scale without losing the personal touch.
- Marketing agencies — run Instagram marketing for many clients, each in an isolated account, billed on a plan.
- E-commerce stores — answer buyers, capture leads, share products, and take orders straight from Instagram.
- Sales & support teams — share one Instagram account across the whole team with assignment and notes.
- Developers & resellers — white-label the platform, customize it, and resell access on your own infrastructure.
Key Features
Connect & setup
- Admin Meta App settings — one place for the App ID/secret, login type, login config ID, Graph API version and webhook verify token.
- Two connect methods — classic redirect OAuth and the ManyChat-style “Connect via Meta” embedded popup via Facebook Login for Business.
- Long-lived tokens (~60 days) with auto-refresh; the app secret and account tokens are encrypted at rest.
- Webhook + polling ingest — inbound DMs and comments arrive over Meta’s webhook, with a polling fallback so nothing is missed, plus a per-account health diagnostics page (“Fix inbound”).
Inbox & messaging
- Unified Instagram DM inbox alongside your other channels — text, media, reactions, ice-breakers, deleted-message markers, and the account’s real @username .
- AI reply suggestions in the composer, with AI pausing automatically on human handoff.
- 24-hour window awareness so operators reply in time.
Content & publishing
- Composer for photos, reels, stories and carousels, with a live Instagram-style preview.
- Timezone-correct scheduling — Send date / Send time / Timezone picker; the background sweeper fires the post at your intended local moment.
- AI composer tools — AI Caption, Repurpose, Review, Best-time and AI Image generation.
- Robust publishing — the two-step container flow is polled to FINISHED before publish, and deleting a published post removes it from Instagram too.
- My Posts — your live Instagram grid with an Instagram-style post modal and per-post comment reply & hide.
Platform features
- Plan gating — access_instagram, scheduled-post limits, and access_ai_agents for the AI features, enforced server-side.
- Avatar proxy so expiring Instagram CDN images never break, and full workspace scoping on every query.
- Defaults to Graph API v25.0.
