Description
Lumina | Field Service Management Laravel Script With Offline Technician Portal
Lumina | Field Service Management Laravel Script With Offline Technician Portal is a self-hosted field service platform for plumbing, HVAC, electrical and appliance repair companies. The office schedules work on a drag-and-drop dispatch board. Technicians work their day from an installable phone app that keeps working with no signal at all. Invoices build themselves from the work the technician recorded on site.
Features:
- Dispatch board. One lane per technician, a proportional day timeline and a week grid. Drag a job from the unscheduled queue onto a lane to schedule it. An optional map shows where every technician and today’s jobs actually are.
- Jobs. Full lifecycle with an enforced status machine, line items, photos, notes, a customer signature and an append-only audit trail of every status change and where it came from.
- Technician portal. Installable progressive web app. Today, Upcoming and History; one-tap status changes; camera capture; signature pad; optional push alerts; and an offline queue that replays safely.
- Customers and sites. Multiple service addresses per customer, access notes, per-site contacts and full job history.
- Contracts. Repeat work such as quarterly services and annual inspections. Books the next visit and nothing further ahead, so a change of plan only ever means moving one job.
- Customer portal. A private link with no account and no password. Customers follow their visit live, download invoices, and can ask the office for a different time. Requests never change the board on their own.
- Invoicing. Generated from the job’s line items, emailed with a PDF, with part payments, a running balance and void handling.
- Parts and stock. Optional inventory with stock movements, reorder levels and automatic depletion when a technician fits a part.
- Route suggestions. Proposes a better order for a technician’s day that a dispatcher accepts or dismisses. Nothing moves by itself.
- Email templates. Rewrite any email the product sends from the admin, with a live preview and a test send.
- Marketing. Send an update to the customers who agreed to hear from you, with consent recorded per customer and one-click unsubscribe.
- Reports. Throughput, average job time, punctuality per technician, revenue by service and pipeline mix.
- Team and roles. Administrators see everything. Dispatchers schedule work but never see billing. Technicians see only the jobs assigned to them.
