Sonivo – Ai cloud call center SAAS system

Sonivo - Ai cloud call center SAAS system

Description

Sonivo – Ai cloud call center SAAS system

Sonivo is a powerful SaaS-based application designed to simplify building and managing call center businesses. Harness the capabilities of the Twilio Voice API (a paid yet cost-effective solution). With dedicated panels for admins, users, and agents, Sonivo guarantees seamless operations and exceptional control.

With Sonivo, companies can leverage cutting-edge artificial intelligence to handle inbound and outbound calls, reduce wait times, and improve response accuracy. Its natural language processing (NLP) capabilities enable the system to understand and respond to customer queries with remarkable precision, delivering a more personalized and efficient service.

Key Features

For Users:

  • AI Call Assistant
  • Call Broadcasting
  • Call Flow Builder
  • Phonebook Management
  • SMS Manager
  • Rich User Dashboard
  • Device Number Management
  • Agent Management
  • Broadcast Tracking
  • Dynamic API Access
  • Customizable Interactive Design
  • And much more!

For Agents:

  • Dial Manager
  • Incoming Call Manager
  • Call Comments and Notes
  • And More!

For Admins:

  • Fully SaaS Ready
  • Informative Admin Dashboard
  • User and Plan Management
  • Order Tracking
  • Dynamic Frontend Pages
  • Customizable FAQ and Testimonial Sections
  • Full Website Translation
  • Real-Time App Configuration
  • And More!

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