Description
uSupport – Support Ticket Plugin for Ultimate SMS
Empower your customer support team with uSupport – Support Ticket Plugin for Ultimate SMS that redefines how you handle customer inquiries. Designed with simplicity and power in mind, uSupport gives you everything you need to track, categorize, and resolve tickets with unmatched efficiency. From automated workflows that save valuable time, to real-time analytics that keep you on top of performance, every feature is built to help your team deliver faster, smarter, and more reliable support. With a built-in knowledge base, customers can quickly find answers themselves, reducing ticket volume and boosting satisfaction. Whether you’re managing a small support desk or a growing enterprise, uSupport scales effortlessly to meet your needs, ensuring a smooth, professional, and personalized support experience every step of the way.
Key Features:
- Effortless Ticket Management:Our clean, intuitive dashboard gives you complete control. Easily filter tickets by status, priority, or agent, and use bulk actions to handle multiple requests in one click.
- Smart Automation & Collaboration:Automatically assign tickets, enable an autoresponder for new inquiries, and use private internal notes to ensure your team is always on the same page.
- Seamless Organization:Create custom categories and tags to keep your tickets perfectly organized. The integrated knowledge base allows you to build a comprehensive library of support articles, empowering customers to find answers on their own.
- Powerful Analytics:Make informed decisions with our analytics overview. Monitor key metrics like new tickets, resolved tickets, and agent responses to track performance and identify trends over time.
- Private & Public Tickets:Private tickets are just between you and your customers, but Public tickets are like using an online forum—anyone can view and reply! This takes some of the support load off and places it into the hands of those that are willing to help.
