Description
Volts Connect – Twilio SMS Inbox & Campaigns for WordPress
Volts Connect – Twilio SMS Inbox & Campaigns for WordPress brings a two-way SMS & MMS inbox, contacts, bulk campaigns, analytics, and webhooks directly into your WordPress admin. Stop bouncing between Twilio, spreadsheets, and shared phones – handle everything from one clean console.
- Two-way SMS & MMS inbox with chat-style threads
- Contact mini-CRM with tags, notes, and statuses
- Bulk SMS campaigns with targeting, throttling, and quiet hours
- Multi-number support with labeled “Send from” selector
- Message analytics for volume, delivery, and response rates
- Webhook forwarder to CRMs, helpdesks, and custom bots
- Role-based access control and email notifications
Key features
Two-way inbox & conversations
- Threaded conversations with chat-style bubbles for inbound and outbound SMS/MMS.
- Unread badges, archive/restore, and quick search by name, number, or message text.
- Global search to find any contact or conversation in seconds.
Contacts, tags & notes
- Dedicated contacts table with name, phone, email, tags, notes, status, and optional WordPress user link.
- Tag contacts (e.g., VIP, Lead, Wholesale) and see tags directly in the inbox.
- Edit contact details from inside a conversation without losing context.
Pro Messaging – bulk SMS campaigns
- Send one message to hundreds of contacts at once from inside WordPress.
- Target audiences by tags or status for precise segmentation.
- Built-in throttling and quiet hours so you don’t blast customers at bad times.
Multi-number support & routing
- Connect multiple Twilio numbers and label them by brand, region, or client.
- Select the “Send from” number per message or campaign.
- Replies automatically use the same number the customer originally texted.
MMS & media
- Send and receive images and media alongside text messages.
- Inline previews for inbound photos directly in the conversation thread.
- Lightweight storage via Twilio/WordPress media URLs instead of heavy blobs.
Analytics & logging
- Daily, weekly, and monthly message volume charts.
- Inbound vs outbound breakdown and simple delivery/response ratios.
- Event logging that can power exports and deeper BI with add-ons.
Webhook forwarder & integrations
- Forward Twilio’s incoming webhook payloads to a second URL (CRM, helpdesk, automation, bots).
- Forwarded data mirrors Twilio’s structure so external systems can be written once and reused.
- Great fit for CRMs, data warehouses, low-code tools, and AI agents.
